Terms of service

Payments 

We require that all items must be paid in full before they are  shipped. If you do pay with a credit card there is a 3.5% fee  added to the transaction.  

Tax  

We reserve the right to apply a sales tax of 7.5% to all orders, in  compliance with local tax laws.  

Shipping Policy 

The Ritual Cali (Parent Company, PCF Consulting) is not responsible for any packages once they have  been handed over to the shipping carrier. By purchasing from our  store, you acknowledge and agree that our liability ends the moment  your order is scanned by the carrier (UPS). All shipments FOB  Huntington Beach California. 

Shipping & Delivery Responsibility 

• No Liability for Damage: We are not responsible for items  damaged during transit. If your package arrives damaged, you  must file a claim directly with the shipping carrier. 

• No Liability for Delays: While we strive to process orders quickly,  we are not responsible for carrier delays, weather delays, or  transit interruptions. Delivery dates are estimates, not guarantees. 

• Lost or Stolen Packages: We are not responsible for lost or stolen  packages. If your tracking information states that your package  was "Delivered" but you have not received it, you must contact  the carrier or your local law enforcement to report the theft.

Accurate Shipping Information 

It is the customer's sole responsibility to provide an accurate and secure  shipping address. 

• We will not issue refunds or replacements for orders shipped to  an incorrect address provided by the customer. 

• If a package is "Returned to Sender" due to an insufficient  address, the customer is responsible for all additional shipping  costs to resend the item. 

Risk of Loss 

All items purchased from The Ritual Cali (Parent Company, PCF Consulting) are made pursuant to a  shipment contract. This means that the risk of loss and title for such  items pass to you upon our delivery to the carrier. We do not provide  "missing package" refunds, as we have no control over the postal  service or the security of your delivery location. 

Product Compliance & Seizures 

We exclusively sell compliant hemp products; however, it is the  customer's responsibility to know their local and state laws. The Ritual  Cali is not responsible for packages that are delayed, intercepted, or  seized by law enforcement or postal authorities due to the nature of the  product. No refunds will be given for seized or confiscated  goods.Security 

Fraud & Chargeback Policy 

To protect our business from fraudulent claims:

• We log all IP addresses and keep records of all fulfillment data. 

• Any customer attempting to manipulate policies to obtain "free"  products through false "not received" or "damaged" claims will be  blacklisted from future purchases. 

• We will vigorously contest any fraudulent chargebacks by  providing the financial institution with this signed policy and proof  of delivery. 

  

Special Offers 

Offerings listed as “Special Offers” are subject to whether or not  they are available. We will not be held responsible for circumstances  caused by conditions beyond our control. Appropriate substitutes will  be made when necessary.  

Contact Us 

If you have questions regarding your shipment, you may contact us, but  please be aware that we have the same tracking information that you  do: 

• Phone: 530-339-8970 

• Email: info@theritualcali.com 

Privacy policy 

Last updated: January 30, 2026 

The Ritual Cali (Parent Company, PCF Consulting) operates this store and website, including all related  information, content, features, tools, products and services, in order to  provide you, the customer, with a curated shopping experience (the  "Services"). The Ritual Cali is powered by Shopify, which enables us to 

provide the Services to you. This Privacy Policy describes how we  collect, use, and disclose your personal information when you visit, use,  or make a purchase or other transaction using the Services or otherwise  communicate with us. If there is a conflict between our Terms of Service  and this Privacy Policy, this Privacy Policy controls with respect to the  collection, processing, and disclosure of your personal information. 

Please read this Privacy Policy carefully. By using and accessing any of  the Services, you acknowledge that you have read this Privacy Policy  and understand the collection, use, and disclosure of your information  as described in this Privacy Policy. 

Personal Information We Collect or Process 

When we use the term "personal information," we are referring to  information that identifies or can reasonably be linked to you or  another person. Personal information does not include information that  is collected anonymously or that has been de-identified, so that it  cannot identify or be reasonably linked to you. We may collect or  process the following categories of personal information, including  inferences drawn from this personal information, depending on how  you interact with the Services, where you live, and as permitted or  required by applicable law: 

• Contact details including your name, address, billing address,  shipping address, phone number, and email address. 

• Financial information including credit card, debit card, and  financial account numbers, payment card information, financial  account information, transaction details, form of payment,  payment confirmation and other payment details.

• Account information including your username, password, security  questions, preferences and settings. 

• Transaction information including the items you view, put in your  cart, add to your wishlist, or purchase, return, exchange or cancel  and your past transactions. 

• Communications with us including the information you include in  communications with us, for example, when sending a customer  support inquiry. 

• Device information including information about your device,  browser, or network connection, your IP address, and other  unique identifiers. 

• Usage information including information regarding your  interaction with the Services, including how and when you  interact with or navigate the Services. 

Personal Information Sources 

We may collect personal information from the following sources: 

• Directly from you including when you create an account, visit or  use the Services, communicate with us, or otherwise provide us  with your personal information; 

• Automatically through the Services including from your device  when you use our products or services or visit our websites, and  through the use of cookies and similar technologies; 

• From our service providers including when we engage them to  enable certain technology and when they collect or process your  personal information on our behalf;

• From our partners or other third parties. 

How We Use Your Personal Information 

Depending on how you interact with us or which of the Services you  use, we may use personal information for the following purposes: 

• Provide, Tailor, and Improve the Services. We use your personal  information to provide you with the Services, including to perform  our contract with you, to process your payments, to fulfill your  orders, to remember your preferences and items you are  interested in, to send notifications to you related to your account,  to process purchases, returns, exchanges or other transactions, to  create, maintain and otherwise manage your account, to arrange  for shipping, to facilitate any returns and exchanges, to enable you  to post reviews, and to create a customized shopping experience  for you, such as recommending products related to your  purchases. This may include using your personal information to  better tailor and improve the Services. 

• Marketing and Advertising. We use your personal information for  marketing and promotional purposes, such as to send marketing,  advertising and promotional communications by email, text  message or postal mail, and to show you online advertisements  for products or services on the Services or other websites,  including based on items you previously have purchased or added  to your cart and other activity on the Services. 

• Security and Fraud Prevention. We use your personal information  to authenticate your account, to provide a secure payment and  shopping experience, detect, investigate or take action regarding  possible fraudulent, illegal, unsafe, or malicious activity, protect 

public safety, and to secure our services. If you choose to use the  Services and register an account, you are responsible for keeping  your account credentials safe. We highly recommend that you do  not share your username, password or other access details with  

anyone else. 

• Communicating with You. We use your personal information to  provide you with customer support, to be responsive to you, to  provide effective services to you and to maintain our business  relationship with you. 

• Legal Reasons. We use your personal information to comply with  applicable law or respond to valid legal process, including requests  from law enforcement or government agencies, to investigate or  participate in civil discovery, potential or actual litigation, or other  adversarial legal proceedings, and to enforce or investigate  potential violations of our terms or policies. 

How We Disclose Personal Information 

In certain circumstances, we may disclose your personal information to  third parties for legitimate purposes subject to this Privacy Policy. Such  circumstances may include: 

• With Shopify, vendors and other third parties who perform  services on our behalf (e.g. IT management, payment processing,  data analytics, customer support, cloud storage, fulfillment and  shipping). 

• With business and marketing partners to provide marketing  services and advertise to you. For example, we use Shopify to  support personalized advertising with third-party services based 

on your online activity with different merchants and websites. Our  business and marketing partners will use your information in  accordance with their own privacy notices. Depending on where  you reside, you may have a right to direct us not to share  information about you to show you targeted advertisements and  marketing based on your online activity with different merchants  and websites. You can exercise your rights to opt-out of those  uses here . 

• When you direct, request us or otherwise consent to our  disclosure of certain information to third parties, such as to ship  you products or through your use of social media widgets or login  integrations. 

• With our affiliates or otherwise within our corporate group. 

• In connection with a business transaction such as a merger or  bankruptcy, to comply with any applicable legal obligations  (including to respond to subpoenas, search warrants and similar  requests), to enforce any applicable terms of service or policies,  and to protect or defend the Services, our rights, and the rights of  our users or others. 

Relationship with Shopify 

The Services are hosted by Shopify, which collects and processes  personal information about your access to and use of the Services in  order to provide and improve the Services for you. Information you  submit to the Services will be transmitted to and shared with Shopify as  well as third parties that may be located in countries other than where  you reside, in order to provide and improve the Services for you. In  addition, to help protect, grow, and improve our business, we use 

certain Shopify enhanced features that incorporate data and  information obtained from your interactions with our Store, along with  other merchants and with Shopify. To provide these enhanced features,  Shopify may make use of personal information collected about your  interactions with our store, along with other merchants, and with  Shopify. In these circumstances, Shopify is responsible for the  processing of your personal information, including for responding to  your requests to exercise your rights over use of your personal  information for these purposes. To learn more about how Shopify uses  your personal information and any rights you may have, you can visit  the Shopify Consumer Privacy Policy . Depending on where you live, you  may exercise certain rights with respect to your personal information  here Shopify Privacy Portal Link. 

Third Party Websites and Links 

The Services may provide links to websites or other online platforms  operated by third parties. If you follow links to sites not affiliated or  controlled by us, you should review their privacy and security policies  and other terms and conditions. We do not guarantee and are not  responsible for the privacy or security of such sites, including the  accuracy, completeness, or reliability of information found on these  sites. Information you provide on public or semi-public venues,  including information you share on third-party social networking  platforms may also be viewable by other users of the Services and/or  users of those third-party platforms without limitation as to its use by  us or by a third party. Our inclusion of such links does not, by itself,  imply any endorsement of the content on such platforms or of their  owners or operators, except as disclosed on the Services.

Children's Data 

The Services are not intended to be used by children, and we do not  knowingly collect any personal information about children under the  age of majority in your jurisdiction. If you are the parent or guardian of  a child who has provided us with their personal information, you may  contact us using the contact details set out below to request that it be  deleted.As of the Effective Date of this Privacy Policy, we do not have  actual knowledge that we "share" or "sell" (as those terms are defined  in applicable law) personal information of individuals under 16 years of  age. 

Security and Retention of Your Information 

Please be aware that no security measures are perfect or impenetrable,  and we cannot guarantee "perfect security." In addition, any  information you send to us may not be secure while in transit. We  recommend that you do not use unsecure channels to communicate  sensitive or confidential information to us. 

How long we retain your personal information depends on different  factors, such as whether we need the information to maintain your  account, to provide you with Services, comply with legal obligations,  resolve disputes or enforce other applicable contracts and policies. 

Your Rights and Choices 

Depending on where you live, you may have some or all of the rights  listed below in relation to your personal information. However, these  rights are not absolute, may apply only in certain circumstances and, in  certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request access to  personal information that we hold about you. 

• Right to Delete. You may have a right to request that we delete  personal information we maintain about you. 

• Right to Correct. You may have a right to request that we correct  inaccurate personal information we maintain about you. 

• Right of Portability. You may have a right to receive a copy of the  personal information we hold about you and to request that we  transfer it to a third party, in certain circumstances and with  certain exceptions. 

• Right to Opt out of Sale or Sharing for Targeted  

Advertising. Depending on where you reside, you may have a  right to opt out of the "sale" or "share" of your personal  information or to opt out of the processing of your personal  information for purposes considered to be "targeted advertising",  as defined in applicable privacy laws. You can exercise your rights  to opt-out of those uses here. Please note that if you visit our  website with the Global Privacy Control opt-out preference signal  enabled, depending on where you are, we will automatically treat  this as a request to opt-out for the device and browser that you  use to visit the website. If we are able to associate the device  sending the signal to a Shopify account, we will apply the opt out  request to the account as well. To learn more about Global Privacy  Control, you can visit https://globalprivacycontrol.org/. Other than  the Global Privacy Control, we do not recognize other "Do Not  Track" signals that may be sent from your web browser or device.

• Managing Communication Preferences. We may send you  promotional emails, and you may opt out of receiving these at any  time by using the unsubscribe option displayed in our emails to  you. If you opt out, we may still send you non-promotional emails,  such as those about your account or orders that you have made. 

You may exercise any of these rights where indicated on the Services or  by contacting us using the contact details provided below. To learn  more about how Shopify uses your personal information and any rights  you may have, including rights related to data processed by Shopify, you  can visit https://privacy.shopify.com/en. 

We will not discriminate against you for exercising any of these rights.  We may need to verify your identity before we can process your  requests, as permitted or required under applicable law. In accordance  with applicable laws, you may designate an authorized agent to make  requests on your behalf to exercise your rights. Before accepting such a  request from an agent, we will require that the agent provide proof you  have authorized them to act on your behalf, and we may need you to  verify your identity directly with us. We will respond to your request in  a timely manner as required under applicable law. 

Complaints 

If you have complaints about how we process your personal  information, please contact us using the contact details provided below.  Depending on where you live, you may have the right to appeal our  decision by contacting us using the contact details set out below, or  lodge your complaint with your local data protection authority. 

International Transfers

Please note that we may transfer, store and process your personal  information outside the country you live in. 

If we transfer your personal information out of the European Economic  Area or the United Kingdom, we will rely on recognized transfer  mechanisms like the European Commission's Standard Contractual  Clauses, or any equivalent contracts issued by the relevant competent  authority of the UK, as relevant, unless the data transfer is to a country  that has been determined to provide an adequate level of protection. 

Changes to This Privacy Policy 

We may update this Privacy Policy from time to time, including to  reflect changes to our practices or for other operational, legal, or  regulatory reasons. We will post the revised Privacy Policy on this  website, update the "Last updated" date and provide notice as required  

by applicable law. 

Contact 

Should you have any questions about our privacy practices or this  Privacy Policy, or if you would like to exercise any of the rights available  to you, please call or email us at info@theritualcali.com